Privacy Policy

Ramzunā Languages is a British organisation that provides free and personalised English, French and German lessons to Palestinian students. We are committed to safeguarding the personal information of our students, teachers, team members, donors, partners, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, subscribe to our newsletter, participate in our programmes, contact us, or engage with us in any other way.

1. Scope of this policy

This Privacy Policy applies to:

• Learners studying with us

• Teachers and tutors

• Team members

• Applicants for programmes or positions

• Donors and partners

• Visitors to our website (https://ramzunalanguages.org)

2. Information We Collect

We only collect the personal information that is necessary for us to deliver our programmes, process donations, maintain organisational operations, and communicate with our community.

Information You Provide Directly

Depending on your relationship with Ramzunā Languages, you may provide:

Students

• Full name

• Date of birth

• Gender

• Nationality

• Phone Number

• Email Address

• Country of residence

• Education level/status

• Signature

Teachers, Tutors, Team Members

• Full name

• Date of birth

• Gender

• Nationality

• Phone Number

• Email Address

• Country of residence

• Education/employment background

• Background check

• Signature

  
  Donors

• Contact information (name, email, phone number)

• Donation details

• Communication and marketing preferences

General Website Visitors

• Information submitted through contact forms

• Newsletter subscription details

Information Collected Automatically

When you browse our website, essential cookies may collect:

• Device and browser information

• IP address

• Time zone

• General location (country)

• Website performance indicators

• Individual pages you viewed

• Websites or search terms that referred you to our website.

Our website is hosted on Hostinger.

3. How we use your information

We process your information only to:

• Respond to inquiries

• Share updates, newsletters and campaign messages

• Review volunteer and student applications

• Facilitate onboarding and orientation

• Enrol and Match students with teachers

• Manage our linguistic programmes, schedules, updates, and instructions

• Communicate with our teachers, students, and team members

• Track attendance and participation

• Manage internal operations

• Process donations

4. Data Sharing and Disclosure

Ramzunā Languages neither sells nor trades personal information. We also do not share it with partner organisations, donors, funders, or third parties.

5. Data Security

To keep personal data secure, we implement:

• All communications are conducted over fully encrypted channels (HTTPS).

• Only trusted, end-to-end encrypted applications (such as WhatsApp and Telegram) are used for confidential discussions.

• Strict access controls are implemented for all staff and volunteers to safeguard sensitive information.

• Administrative accounts are protected through secure, multi-factor authentication procedures.

• Data is retained solely for the minimum period necessary, in line with security and privacy best practices.

7. Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us at contacteam@ramzunalanguages.org

8. Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to review and read the privacy statements of each website that may collect personal information.

9. Contact Us

If you have questions, concerns, orrequests regarding this Privacy Policy or your personal data, please contact:

Ramzunā Languages

Email: https://contacteam@ramzunalanguages.org